Help
Help and FAQs
Learn the current Match Tracker workflow, understand automatic tracking, and troubleshoot common account or project issues.
Submit a Match
Upload or select a match video.
Set game type, players, and optional segments.
Submit for automatic tracking or review it manually.
Review Tracking
Open the completed tracker project.
Check rallies, shots, outcomes, and notes.
Finalize when the match data is ready for insights.
Fix Issues
Resolve upload, estimate, or captcha problems.
Handle returned projects from the review team.
Know what to include when contacting support.
Full documentation
Step-by-step guides for Match Tracker setup, automatic tracking, tokens, review, insights, billing, and troubleshooting.
Who is GGAB App built for?
Badminton players and coaches who want to turn match footage into structured rally, shot, and outcome data they can review and train with.
What happens after I submit a match for automatic tracking?
Your project enters the tracking queue. While it is being processed, the editor shows the current status. When tracking is complete, reopen the project to review the data and finalize it.
What if my project is returned with an error?
Open the project and read the action-needed banner. Make the requested setup or tracking changes, then resubmit the project for review from the tracker editor.
How do tokens work for automatic tracking?
GGAB estimates the cost from your saved match segments or video duration, places a token hold when you submit, and settles the final amount after the project is completed.
Does the app replace a coach?
No. It helps make review sessions more specific by tying feedback to tagged rallies, shots, outcomes, and patterns.