1. Eligibility and Account

You must be at least 18 years old to create an account. By creating an account, you represent that you are 18 or older and have the legal capacity to enter into these Terms.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@getgoodatbadminton.com if you suspect unauthorized access.

2. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Attempt to reverse-engineer, scrape, or extract data from the platform in bulk
• Upload content that is unlawful, harmful, infringing, or violates the rights of any third party
• Upload video content that you do not have the legal right to upload
• Interfere with the integrity or performance of the Service or its infrastructure
• Share your account or resell access to the Service
• Use the Service to build a competing product without our written consent
• Use the Service to harass, surveil, or otherwise harm others

We reserve the right to suspend or terminate accounts that violate these rules.

3. Ongoing Development

The Service is under active development. Features may be incomplete, changed, or removed without notice, and access to the Service does not guarantee continued availability of any specific feature.

4. Your Content and Responsibility for Video

You retain ownership of all match data, annotations, and video content you upload to the Service ("Your Content").

By uploading Your Content, you represent and warrant that:

• You own Your Content or have all rights, licenses, and consents necessary to upload it
• For any identifiable individuals visible or audible in your video, you have obtained all consents required under applicable law
• For any minors visible in your video, you have obtained verifiable consent from their parent or legal guardian
• Your Content does not infringe any third party's rights, including privacy, publicity, intellectual property, or contractual rights
• Your Content complies with the rules of any venue, league, or organization where the video was recorded

You are solely responsible for Your Content and for any consequences of uploading it. You agree to indemnify and hold us harmless from any claim brought by a third party arising out of Your Content, including claims by individuals who appear in your videos.

If a person appearing in a video you uploaded contacts us and requests removal, we may remove or restrict access to that video at our discretion.

5. License to Us

By uploading Your Content, you grant GGAB a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, analyze, modify for technical purposes such as transcoding, and create derived data and analytics from Your Content solely to:

• Operate, provide, and maintain the Service for you
• Generate insights, analytics, and tracking results for you
• Train, develop, and improve our own machine learning models that power the Service's tracking and analytical features
• Provide customer support
• Investigate suspected violations of these Terms
• Comply with legal obligations

This license ends when you delete Your Content or your account, except that we may retain Your Content for a short period in backups, and machine learning models trained before deletion retain the patterns they have learned. We will not use Your Content in any new training runs after you delete it.

We do not sell Your Content or share it with third parties for advertising. Our use of third-party processors is described in our Privacy Policy.

6. Subscription Plans and Pricing

GGAB currently offers the following plans:

• Pro — $28/month USD (or $280/year USD): Full access to the platform, including automatic tracking, advanced analytics, AI-powered insights, and new feature releases.
• Coach — $99/month USD (or $990/year USD): Everything in Pro plus coach features, additional AI tokens, and player accounts on your plan.

Beta pricing

The beta closed on 31 August 2026. If you started a subscription at a beta or early-adopter rate before that date, you continue to be charged at that rate for as long as your subscription remains continuously active, and that includes moving between the Pro and Coach plans and between monthly and yearly billing as often as you like. The rate ends if your subscription is cancelled or lapses; starting a new subscription afterwards is charged at the prices listed above.

Prices are in USD and exclusive of applicable taxes, which may be added at checkout.

7. Payment and Billing

Subscriptions are billed in advance through Stripe, monthly or yearly according to the plan you choose. By subscribing, you authorize us to charge your payment method on that recurring basis until you cancel. Failed payments may result in temporary suspension of your account.

8. Cancellation and Refunds

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for; you retain access until then, and we do not prorate.

Yearly plans may be refunded within 14 days of the charge, on your first charge or on any renewal. We honour one refund per account. Email us from your account email address and we will refund the payment. A refund ends the subscription immediately rather than at the end of the year, and your account returns to the free tier; your matches, video, and tracking data remain in your account. Yearly plans grant their AI tokens upfront, and refunding the plan reverses that grant: if you have already spent some of those tokens, we deduct their value from the amount we return, at $1 USD per 1,000 tokens. That deduction is capped at the amount of the charge, so it can reduce a refund to nothing but never leaves you owing us anything. After 14 days the yearly charge is final, and you may cancel at any point to stop the next renewal.

Monthly plans are not refundable, including for partial months and for months you did not use. AI token packs are not refundable once the tokens reach your balance. Packs are delivered as soon as payment clears and tokens do not expire, so the purchase is final whether or not you have spent them. Tokens included with a plan roll over from month to month rather than resetting, but spending any tokens requires an active subscription.

The Service is under active development. As set out in Section 3, features may change, arrive late, or be withdrawn. On its own that is not grounds for a refund.

Payment processing fees are not refunded. Payment processors keep their fee even when a charge is refunded, and that fee is deducted from the amount returned to you. The exception is a charge that was our mistake, where we refund the full amount and absorb the fee ourselves.

Whatever your plan, and however long ago it happened, we refund in full if:

• you were charged twice for the same period
• you were charged after cancelling
• you were charged the wrong amount, or for a plan you did not choose
• a fault on our side caused the charge

Separately, AI tokens reserved for a job that then fails are returned to your balance automatically, with no request needed.

Purchases made through the App Store or Google Play are billed by Apple or Google, not by us. We cannot issue or refuse those refunds; request them through Apple's "Report a Problem" page or your Google Play order history. Their refund policies apply, and they may grant refunds these Terms would not.

To request a refund, email support@getgoodatbadminton.com from the email address on your account, with the date and amount of the charge. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Nothing in this Section limits any non-waivable rights you have under the consumer protection laws of your country of residence, including any statutory cancellation or withdrawal period. Where those rights apply, they override this Section.

9. Account Termination and Data Export

You may terminate your account at any time. We may also suspend or terminate your account for violation of these Terms, non-payment, or where required by law. Upon termination, you may request an export of your data within 30 days. After that period, we may delete your data from our active systems. Some data may persist in backups and trained models as described in our Privacy Policy.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, share, and protect your information, including video content.

11. Intellectual Property

All software, design, trademarks, and content comprising the Service, excluding Your Content, are owned by or licensed to GGAB. Nothing in these Terms grants you a right to use our name, logo, or branding without our prior written consent.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Service will be error-free, that tracking or analytical results will be accurate, or that the Service will meet your expectations.

13. Limitation of Liability

To the fullest extent permitted by law, Shan Enterprises Inc. and its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to you for any claim arising under these Terms shall not exceed the greater of the amount you paid us in the 12 months preceding the claim or USD $100.

14. Indemnification

You agree to indemnify and hold harmless Shan Enterprises Inc. and its directors, officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising out of Your Content, your use of the Service, your breach of these Terms, or your violation of any third party's rights.

15. Governing Law and Disputes

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Any dispute arising from these Terms or your use of the Service shall be resolved in the courts located in Alberta, Canada, and you consent to the exclusive jurisdiction of those courts.

Nothing in this Section limits any non-waivable rights you have under the consumer protection laws of your country of residence.

16. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers of material changes via email at least 14 days before they take effect. Continued use of the Service after changes are effective constitutes acceptance of the revised Terms. If you do not agree, you may cancel your account before the changes take effect.

17. Contact

Questions about these Terms? Reach us at:

support@getgoodatbadminton.com

Shan Enterprises Inc.
(operating as Get Good at Badminton)
Alberta, Canada