All guides

Account & help

Account, Billing, and Privacy

Learn about signing up, staying signed in, your plan, tokens, and your privacy.

Signing upLink to this section

To create an account, sign up and confirm your email if we ask, then finish payment to unlock the app. Before you pay, you'll agree to our:

Staying signed inLink to this section

Once you sign in, we keep you signed in, so you shouldn't have to log in every time you come back.

You may still need to sign in again if:

  • You sign out yourself.
  • Your browser clears its data.
  • You use a private browsing window.
  • Your sign-in expires.
  • You switch to another browser or device.

BillingLink to this section

Use the billing area to manage your plan. If a payment or your plan ever looks wrong, contact support and use the same email you signed up with so we can find your account quickly.

TokensLink to this section

Tokens pay for automatic tracking and for the AI that answers your questions. Your plan tokens reset each period, and any tokens you buy on top don't expire.

PlanTokens
Pro, monthly15,000 every month
Pro, yearly200,000 up front for the year, bonus included
Coach, monthly100,000 every month, shared across your players
Coach, yearly1,500,000 up front for the year, bonus included

As a rough guide, 10,000 tokens covers about 30 minutes of matchplay, counting rallies only and leaving out the warmup and the breaks. A question to Ask GGAB is about 100. So a 15,000-token month is roughly 45 minutes of tracked play, or around 150 questions.

Your dashboard, insights, charts, AI Coach match breakdowns, and weekly insights don't cost tokens.

Need more before your next refill? Go to Account → Tokens, where packs run $5 for 5,000, $20 for 22,000, and $45 for 50,000. We spend your plan tokens first, so a top-up waits until you need it. Token packs are not refundable once the tokens reach your balance.

When you send a match for tracking, we show you the cost and set aside that many tokens. We charge the real cost once the match finishes. For the full breakdown, see Tracking and Tokens.

Download your dataLink to this section

Your tagged match data is yours to take at any time.

Open Match Breakdown or Trends Over Time and click Export. You'll get a CSV file named something like ggab-shots-2026-08-30.csv, ready to open in Excel, Google Sheets, or a notebook.

The file has one row per shot you've tagged, with the match, rally, and player context repeated on every row, so you can pivot it without joining anything together. Each row tells you:

  • Which match it came from, when it was played, and whether it was shared with you
  • Who hit the shot, whether that player is you, and which hand they play with
  • The rally number, the score before and after, how long the rally lasted, and how it ended
  • The shot itself — family, variant, direction, serve placement, contact point, outcome, and where any error went

It covers every finished match you own, plus any match another player has shared with you. A match you've reopened for review is left out until you finalize it again.

You can export even if your subscription has lapsed. Your data never gets locked up.

This file covers your tagged match data. It doesn't include your uploaded videos, wearable readings, training sessions, or Ask GGAB conversations. If you want a complete copy of everything we hold, or you want your data deleted, contact support and we'll take care of it.

PrivacyLink to this section

Your match videos and your data stay private to your account, and they stay that way unless you choose to share them. To see how we handle your data and what rights you have, read the Privacy Policy.

Still need help?

Browse all guides or send our team a message.

Account, Billing, and Privacy